Refund policy
Online Returns
We do not offer an extended or goodwill returns period. Online purchases may only be returned within your statutory cancellation rights.
You must notify us within 14 days of receiving your order if you wish to return an item, and the item must then be sent back within the following 14 days.
To start a return, you can contact us at contact@xquisiteboutique.co.uk
We will respond to emails as soon as possible, and aim to respond within one week.
Returned items must be unworn, unused, unwashed and in a resalable condition, with tags attached where supplied. Items showing signs of wear, make-up, fake tan, perfume, deodorant, smoke, pet hair or other damage may have an appropriate deduction made from the refund.
Return postage is the customer’s responsibility. We strongly recommend using a tracked service and keeping proof of postage. We do not offer free returns.
We do not offer exchanges on online orders. If you want a different size, colour or item, you must return the original item and place a new order.
Sale and discounted items purchased online are subject only to the minimum statutory return rights.
For hygiene reasons, sealed hygiene-sensitive items such as underwear, swimwear and earrings cannot be returned once the hygiene seal or protective packaging has been removed or broken.
Any refund due will be made to the original payment method. Where legally permitted, we may wait until the goods have been returned, or proof of return has been provided, before issuing a refund.
In-Store Returns
We do not offer refunds for purchases made in store.
Full-price items may be exchanged within 7 days of purchase, provided they are unworn, unused, in a resalable condition, have the original tags attached and proof of purchase is provided.
Sale, discounted and clearance items purchased in store are final sale. We do not offer refunds, exchanges or credit notes on these items for change of mind.
Hygiene-sensitive items such as underwear, swimwear and earrings cannot be exchanged once any hygiene seal or protective packaging has been removed.
If exchanging for a more expensive item, the customer must pay the difference.
This policy does not affect your statutory rights.
To start a return, you can contact us at contact@xquisiteboutique.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) as well as embellished items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@xquisiteboutique.co.uk.
