FAQs
FAQ
Shipping
Domestic Shipping
In The UK we typically ship using one of 4 services. These include Royal Mail, UPS, DPD and DHL. Items which require personalisation may take longer than other items due to the extra process. Please order personalised items at least 2 weeks before needed if possible.
International Shipping
International Items are sent as soon as payment is sent, and take as long to deliver as chosen at the checkout. We currently only ship to Germany, France, Italy, Spain and the USA. Other countries are available, just email us! x
Customs Duties & Other Fees
All duties and fees are included unless otherwise stated. We will contact you if there are any issues regarding extra fees etc.
Returns
How to Return & Our Policy
Please see our return policy here.
We do not check DMs on social media or emails for returns so please email us if you wish to discuss a return issue, with the reasons for opting to return.
Damaged or Incorrect Items
We always try our best to ensure our items are of the best quality and we hand inspect all garments in store. If there has been a problem with your order please get in touch ASAP. Items with a distressed/painted/vinyl/street look or embellished items are bought with those imperfections as part of the style, and returns based on this are not accepted. Many of our items are of this modern style, these are not faulty but merely part of the character of that item. Online purchase terms apply to faulty goods. We always seek to reach a fair and happy outcome :)
By purchasing from our store you agree to these above policies & terms.
As a small business, we appreciate every customer who purchases our items. Please respect our time and our independent store by being respectful in all communications as this will help cooperation and ensure a speedy resolution to any queries.
Privacy & Klarna
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice
Online & Store T&Cs apply. Please use our contact form for further info.
