In The UK we typically ship using one of 4 services. These include Royal Mail, UPS, DPD and DHL. Items which require personalisation (eg Gift Vouchers) may take longer than other items due to the extra process. Please order personalised items at least 2 weeks before needed if possible.
*ITEMS MAY TAKE LONGER TO ARRIVE DUE TO DELAYS TO POSTAL SERVICE AS A RESULT OF THE COVID-19. WE ARE OPERATING AS USUAL, SHIPPING OUT EVERY FEW DAYS, AND POSTING AS NORMAL. HOWEVER, EXPECT DELAYS TO OUR NORMAL DISPATCH & DELIVERY TIME. Allow up to 2 weeks during Coronavirus from dispatch, and please do not request updates within this timeframe as that causes further delays to our operations.
International Items are sent as soon as payment is sent, and take as long to deliver as chosen at the checkout. We currently only ship to Germany, France, Italy, Spain and the USA (all 51 states). Other countries are available, just email us! x
Customs Duties & Other Fees
All duties and fees are included unless otherwise stated. We will contact you if there are any issues regarding extra fees etc.
How to Return & Our Policy
Get in touch within 7 days and we will discuss the best outcome with you. We require proof of your purchase, and original packing. Our store offers exchange only, no refunds. We don't do returns/exchanges on sale items. You cannot return items in order to repurchase at a lower sale price. Items bought online cannot be returned or exchanged for instore purchases. The customer must cover the cost of returning any items. Any deterioration of the value of the product caused by the customer while in possession/in transit will be accounted for in any return process. We also don't accept returns on underwear, swimwear or earrings for hygienic reasons. Any sale items or discounted items are final and we do not accept returns on these. Our contact form is the only way to get in touch regarding any issues - do not reply to your purchase confirmation email. We do not check DMs on social media or emails for returns so please fill in the contact form if you wish to discuss a return issue, with the reasons for opting to return.
COVID-19: We are altering our returns process for COVID-19. We are not accepting returns at this time during the recent rise of Coronavirus cases in England. Safety is paramount and so we cannot accept items back. Please keep this in mind when purchasing, as returns/refunds etc will not be processed. Any items returned despite this may not be checked or processed due to the risk involved, and this may result in delays. Thank you for your understanding during this very difficult time for our small business, your support it greatly appreciated.
Damaged or Incorrect Items
We always try our best to ensure our items are of the best quality and we hand inspect all garments in store. If there has been a problem with your order please get in touch ASAP. No returns are accepted after 7 days unless otherwise stated. Items with a distressed/painted/vinyl/street look or embellished items are bought with those imperfections as part of the style, and returns based on this are not accepted. Many of our items are of this modern style, these are not faulty but merely part of the character of that item. Online purchase terms apply to faulty goods. We always seek to reach a fair and happy outcome :)
By purchasing from our store you agree to these above policies & terms.
As a small business, we appreciate every customer who purchases our items. Please do not return products when they are no longer stocked in the boutique in order to exchange for a new style, as this hurts our business and leaves us with mismatched stock - as many of our customers know, we cycle new styles weekly and so we clear most stock every 7-14 days. Deliberately harmful actions are unfair and immoral - keep in mind we are a small independent family run business. Please respect our time and our independent store by being respectful in all communications as this will help cooperation and ensure a speedy resolution to any queries. Our customer service hours are currently reduced due to the strain caused by COVID, and our team does not operate on weekends. Thank you for your patience.
Privacy & Klarna
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with
FOR A FULL LIST OF COMPANY POLICIES JUST GET IN TOUCH AND WE WILL SEND A COPY TO YOU!
Online & Store T&Cs apply. Please use our contact form for further info.